Irate Customers : Caring or Firing ?
Tall and bald man of Chinese descent was furious. He hung behind a soft shoulder bag that is often symbol of young software guys. He pounced on the ground staff of Jet Airways questioning him why there was no display of Belt Number where SQ424 would be arriving. I saw one display at one end but realized that that it was missed baggage reporting station. We reached the counter ' May I help you ' and he yelled at the man on the counter again, muttering and abusing with himself. I wouldn't blame him. It was past midnight and our flight had landed 1045pm. First 20 minutes wait for gate to be allocated and then 30 min wait for bus to arrive and put ladder to connect. Hauled into rickety bus, with three ground staff instructing driver by thumping on the body of the bus with one saying ' Go' the other two saying ' Stop'. Poor driver had no choice but to put a sudden brake after pushing the accelerator paddle. Singapore lady next to me chuckled; she was trying to sm